KUSTOM® MUSICAL AMPLIFICATION, INC.
LIMITED PRODUCT WARRANTY
The Kustom® Limited Warranty applies only to new Kustom products purchased by the original retail consumer living in the United States. Kustom products purchased by a consumer living outside the United States from a U.S. Kustom Dealer or a U.S.-based website are NOT covered under the terms of this limited warranty. Products purchased outside the United States are subject to country-specific warranties. Contact the Kustom International Distributor in your country for details.
Kustom Musical Amplification, Inc. does NOT require product registration. All Warranty claims are referenced by the Product Serial Number and Original Purchase Receipt from an Authorized Kustom Dealer.
This warranty applies to the original purchaser only and is not transferable.
What Is Covered?
Kustom Musical Amplification, Inc. warrants this product to be free of defects in material and workmanship for a period of three (3) years from the original date of purchase. Tubes, batteries, meters are warranted for 90 days.
Kustom warrants speakers to be free from defects in material and workmanship for a period of one (1) year from the date of original purchase. This speaker warranty is subject to the following exclusions and limitations:
- 1) The speaker must be inspected by Kustom or an Authorized Service Center for misuse or damage.
- 2) Speakers damaged due to overpowering are not covered under this warranty.
- 3) Kustom reserves the right to repair or replace the speaker with one of comparable quality.
What Is Not Covered?
This warranty is subject to the following conditions and exclusions: Defects caused by wear and tear, misuse or neglect are not covered by this warranty.
This warranty will be void if:
- a. The unit has been altered or modified.
- b. The serial number has been removed or defaced.
- c. Original purchase is not from an Authorized Kustom Dealer.
- d. Improper operation of the unit.
This warranty is for Kustom products only. Any service claims resulting from other brands used in conjunction with Kustom products will not be allowed or honored.
Where Do I Go?
All warranty service must be performed by Kustom Musical Amplification, Inc. or by an Authorized Kustom Service Center.
All component replacement costs will be assumed by Kustom within the warranty period. The labor costs will be covered by Kustom according to established current rate schedules. Transportation to and from the warranty center is the sole responsibility of the purchaser. Kustom assumes no liabilities for damages incurred in transit to or from the service center.
What Do I Do?
If warranty repairs become necessary, the owner is responsible for delivery of the unit to an Authorized Kustom Service Center. If return is to be made to Kustom Musical Amplification, Inc., customer must first obtain a Return Authorization from Kustom’s Service Department. After receipt of a Return Authorization, the owner must ship the unit with a copy of the original sales receipt and a detailed description of the needed repairs. Please include your Return Authorization number on all correspondence. Repaired products will be returned freight collect. Kustom will, at its option, repair or replace defective parts or products.
KUSTOM SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES RESULTING FROM ANY DEFECT IN OR FAILURE OF KUSTOM MUSIC PRODUCTS. KUSTOM'S LIABILITY AND YOUR REMEDY FOR DAMAGES AGAINST KUSTOM SHALL NOT EXCEED THE AMOUNT OF THE PURCHASE PRICE OF THE KUSTOM MUSIC PRODUCT.
The above limitations or exclusions shall be limited to the extent they violate the laws of any particular state.
This Warranty gives you specific rights. You may have other legal rights, which vary from state to state.
This Warranty effective: Jan. 1, 2016.